CUSTOMER EXPERIENCE MANAGEMENT
Inbound/Outbound Management of Calls
We manage all inbound and outbound calls, in addition to providing customer service hotlines, crisis management handling, and even database profiling and events RSVP.
Through quick responses to live chat requests, we seek to improve customer satisfaction in this fast-moving world.
We are trained to respond promptly and professionally and engage your customers to achieve a high level of satisfaction.
Social Media Management
We study current trends, analyse and strategise to grow your reach and ensure you always get optimum engagements and responses.
Leveraging on additional salespeople to take care of lead generation. So your staff have more time to focus on your core business.
Our personnel can be deployed in your office and be operationally ready, saving you both time and HR resources.
Our professionals will answer every call with prompt, courteous care, without you having to incur extra space in your premises.
GENIX PHYSICAL CONCIERGE
Perhaps what sets us apart from everyone else is we have our very own physical centres focusing on redemption services, fulfilment and technical helpdesk. All in one place to provide convenience, ease and peace of mind for our clients.