What makes for a satisfying customer experience?

We believe it’s all about extending the goodwill, perception and good feelings customers already have about you, elevating their brand experience a step higher.

At Tele-centre, whichever digital platform the engagement comes from, we make a conscious effort to assimilate all the qualities that your brand stands for. In short, we endeavour to be the best version of you.

You’ve spent years building equity and goodwill. A bad customer experience can bring it all down in an instant. That’s why with every customer engagement, we give you the best support with our utmost professionalism, adaptability, sincerity and data analytics through every touchpoint.

We consider our job done well when the customer is happy with your brand from

“Hello” to “Thank you”.

What makes us refreshingly different

OUR OMNI-CHANNEL
EXPERIENCE

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We are the only Customer Experience Centre with an offline touchpoint located across Singapore.

WE ARE
EMPATHETIC LISTENERS

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80% of local agents are located in Singapore and speak the local language and know the needs of our customers.

WE ARE FLEXIBLE
AND ADAPTABLE

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We have the ability to scale up and down quickly when needed, thus multiply revenue with minimal incremental cost.

Certifications

ISO-9001-2015 Quality Management System certified since 2004 by UKAS

ISO-22301 Business Continuity Management certified since 2014

BizSAFE Level 3 certified since 2017 by Workspace Safety & Health Council

ISO-27001 Information Security Management certified since 2021 by TÜV SÜD

Awards

2017

Best IT Infrastructure Support Specialist
(Silver— 2017)
awarded by the Contact Centre Association of Singapore

2018

Best Contact Centre Manager under 20 seats
(Silver — 2018)
awarded by the Contact Centre Association of Singapore

2019

Best Contact Centre Manager between 20 to 100 seats
(Silver — 2019)
awarded by the Contact Centre Association of Singapore

2019

Best Outsourced Contact Centre Manager
(Bronze — 2019)
awarded by the Contact Centre Association of Singapore