Management of Call
Customer service hotlines
We understand that customer service hotline is the first contact a customer has with your brand. As such, our staff are professionally trained to be empathetic, knowledgeable and prioritises to fulfil customer’s enquiries and needs to leave them happy and satisfied with our service.
Crisis management service
As with any crisis, be it a product recall or product refunds, etc, customers can expect our efficiency in expediting their challenges patiently and professionally. In fact, our service includes reaching out to affected customers quickly with the aim of solving their issues as quickly as possible.
Being there every step of the way, we give the assurance customers seek, by being the first contact for any technical assistance – on the phone or on email. Our technical experts are always on hand to provide the best solutions for customers.
Database management and profiling
Your customers are your best assets. Therefore database management is vital. We provide profiling, organising and analysing customer profiles so you have a “big picture” perspective which in turn gives you a competitive advantage in the market. Our services also include maintaining your database, streamlining demographic and psychographic profiles for better engagement with your customers.
Let us handle the RSVPs, so you can concentrate on organising your best events. We will confirm and remind your customers about your upcoming events, including taking details of their dietary restrictions, preferences for break-out session, etc.
Leave the challenging task of tele-surveys to us. As a non-biased and independent third party, we first undertake to fully understand your market and your products and services to arrive at the best possible outcome for your company.