Tele-centre provides omnichannel solutions that allow customers to move seamlessly between channels and touchpoints.
Our solutions are designed to elevate the customer service experience and engagement and enhance your company’s reputation.
Our key capabilities
EMPOWERMENT TO WORK REMOTELY
We provide remote working support and facilities to ensure adaptability, flexibility for any business to be mobile and agile in any situation. Our job is to ensure business continuity for your company.
MULTILINGUAL
80% of our agents speak the local language – Malay, Tamil, English, Mandarin. In addition, we specialise in other regional languages like Bahasa Indonesian, Thai, Tagalog, etc.
INDUSTRY SPECIALISATION
Our highly experienced team is flexible enough to adapt to any industry. We are always training and learning so we can successfully train our team to support your unique needs.
Our key services
CUSTOMER EXPERIENCE MANAGEMENT
Inbound/Outbound Management of Calls
We manage all inbound and outbound calls, in addition to providing customer service hotlines, crisis management handling, and even database profiling and events RSVP.
Webchat Management
Through quick responses to live chat requests, we seek to improve customer satisfaction in this fast-moving world.
Email Management
We are trained to respond promptly and professionally and engage your customers to achieve a high level of satisfaction.
Social Media Management
We study current trends, analyse and strategise to grow your reach and ensure you always get optimum engagements and responses.
RESOURCE SOLUTIONS
Inside Sales
Leveraging on additional salespeople to take care of lead generation. So your staff have more time to focus on your core business.
Personnel Insourcing
Our personnel can be deployed in your office and be operationally ready, saving you both time and HR resources.
Virtual Receptionist
Our professionals will answer every call with prompt, courteous care, without you having to incur extra space in your premises.
GENIX PHYSICAL CONCIERGE
Perhaps what sets us apart from everyone else is we have our very own physical centres focusing on redemption services, fulfilment and technical helpdesk. All in one place to provide convenience, ease and peace of mind for our clients.