Our Service Quality Attributes
Empathy and Professionalism:
Our Staff were praised for their kindness, politeness, and understanding, particularly when assisting non-tech savvy customers or those in frustrating situations.
This professionalism helped transform negative situations into positive experiences.
Rosetta Sue
“Rose is so patience and not hurrying to end the conversation even when my grandmother doesn't speak good English... Kuddos to your company for having a staff like Rose and I believe all other staffs of yours are as great as her.”
Steven Wen
“Mervyn's patience and attentiveness when addressing my queries - no matter how complex - have made the experience reassuring and efficient. In addition, his clear guidance and step by step explanations provided have been incredibly helpful...”
Chris Mattew
“Thank you so much for your amazing customer care. I am glad to see how you change customer's mind with your perfect response... I honestly wanted to just cancel all plans... Guess Now, I will definitely consider the tour...”
Eveyln Tan
“I commend his patience and kind words shared during the phone call, and appreciate his timely call back to bring me to relief on a Friday evening... A simple n professional service verbiage goes a long way.”
Mohamed Ali
“Hi Carmela, you are a Star!!! Thank you so much, not only I’m able to submit claim now, the longtime 'claim history' issue I’ve been facing... was resolved too at the same time.”
Susan Ng
“Your officers are all very helpful and patient and very well trained. I always say that they are all good. Thank you very much, keep up the good work, appreciate it.”