About Us

Every company starts somewhere — ours began in 1999 with a handful of seats and a clear goal: to support others with steady, people-driven service.

Since then, we’ve grown alongside our clients, building a team, a reputation, and a way of working that values consistency over flash and long-term partnerships over quick wins.

Today, Tele-centre stands as a trusted operations partner for organisations that need reliability, responsiveness, and a team that quietly gets things done.

Our
Facilities

Awards & Accolades

CONTACT CENTRE ASSOCIATION OF SINGAPORE (CCAS)

2023

- Best Contact Centre Manager

(Above 100 Seats)

- Best Human Resource Specialist

2022

- Best Outsourced Contact Centre (Above 100 Seats)

- Best Trainer of The Year

2019

- Best Contact Centre Manager (20–100 Seats)

- Best Outsourced Contact Centre (Below 20 Seats)

EXSA

(EXCELLENT SERVICE AWARD)

2024

- 2 Star Award Winners

- 6 Gold Award Winners

- 13 Silver Award Winners

2023

- 9 Gold Award Winners

- 22 Silver Award Winners

2022

- 23 Silver Award Winners

EMPLOYEE & HR

EXCELLENCE

Employee Experience Awards 2025 - Finalist

HR Excellence Awards 2024 - Finalist

HR Asia Award 2022

- Best Company to Work For

- Most Caring Company

Workforce Sustainability

Career Development

We foster lifelong learning habits by sponsoring employees for relevant training programs, supporting their professional and personal development.

Rewards & Recognition, Collaborative Environment

We offer rewards programs like long-service awards, EXSA, Hall of Fame, and Learning Passport to celebrate employee milestones. Management also recognizes individual compliments to promote a positive work environment.

Diversity and Inclusion

We welcome employees of all races and abilities, encouraging collaboration with diverse personalities.

Open Door Policy

We believe in an Open-Door Policy, allowing CCOs to approach anyone with their feedback.

Flexible Scheduling & Well-being Programs

We offer flexible hours, remote work, stress management talks, mental well-being support, and team bonding activities.

Role Transitions and Succession Planning

Succession planning has been implemented for all positions within the contact centre. Cross-training for Contact Centre Officers and Team Leader roles will be introduced progressively.