About Us

Every company starts somewhere — ours began in 1999 with a handful of seats and a clear goal: to support others with steady, people-driven service.

Since then, we’ve grown alongside our clients, building a team, a reputation, and a way of working that values consistency over flash and long-term partnerships over quick wins.

Today, Tele-centre stands as a trusted operations partner for organisations that need reliability, responsiveness, and a team that quietly gets things done.

OUR
FACILITIES

AWARDS & ACCOLADES

CONTACT CENTRE ASSOCIATION OF SINGAPORE (CCAS)

2023

- Best Contact Centre Manager

(Above 100 Seats)

- Best Human Resource Specialist

2022

- Best Outsourced Contact Centre (Above 100 Seats)

- Best Trainer of The Year

2019

- Best Contact Centre Manager (20–100 Seats)

- Best Outsourced Contact Centre (Below 20 Seats)

EXSA

(EXCELLENT SERVICE AWARD)

2024

- 2 Star Award Winners

- 6 Gold Award Winners

- 13 Silver Award Winners

2023

- 9 Gold Award Winners

- 22 Silver Award Winners

2022

- 23 Silver Award Winners

EMPLOYEE & HR

EXCELLENCE

Employee Experience Awards 2025 - Finalist

HR Excellence Awards 2024 - Finalist

HR Asia Award 2022

- Best Company to Work For

- Most Caring Company

Workforce Sustainability

Career Development

We foster lifelong learning habits by sponsoring employees for relevant training programs, supporting their professional and personal development.

Diversity and Inclusion

We welcome employees of all races and abilities, encouraging collaboration with diverse personalities.

Flexible Scheduling & Well-being Programs

We offer flexible hours, remote work, stress management talks, mental well-being support, and team bonding activities.

Rewards & Recognition, Collaborative Environment

We offer rewards programs like long-service awards, EXSA, Hall of Fame, and Learning Passport to celebrate employee milestones. Management also recognizes individual compliments to promote a positive work environment.

Open Door Policy

We believe in an Open-Door Policy, allowing CCOs to approach anyone with their feedback.

Role Transitions and Succession Planning

Succession planning has been implemented for all positions within the contact centre. Cross-training for Contact Centre Officers and Team Leader roles will be introduced progressively.