Needs
The client faced issues of hiring and retaining the right fit for their technical department. They experienced attrition issues and had challenges in finding the right candidate. There is always a challenge replacing staff at short notice who drop out at the last moment. A fast turnaround is needed.
Services Engaged
- Personnel Insourcing
Solution
Tele-centre stationed a team of technical support specialists at the client’s premises where the client was able to train these specialists on their products and services. This ensured that the technical specialists have the right knowledge.
Tele-centre also provided on-phone trouble shooting as well as desk-side support to assist in-house users on day-to-day technical issues. This included support for basic application issues and desk-side fixes relating to laptops, network issues, etc.
Outcome
With the provision of on-premise resource support, the client was able to resolve their manpower issues. Besides not having to worry about the right fit or staff attrition, the client also managed to increase productivity and efficiency.
